Frequently Asked Questions (FAQ)  

  • ANS-: Please send e-mail to for correction of e-mail ID. After getting confirmation from them, follow the steps given below.

You will get password on your e-mail Id by clicking on Forget Password link. Please go to Login Menu , enter your User Name (i.e. your PAN NO. ) and click on

Forgot Your User Name or Password?
Click here to look it up!

Then enter your correct e-mail ID. You will get password by e-mail.

  • ANS-: Your photograph should be in jpeg format and file size should be below 30 kb.

    Please see this for further info TestPhoto.jpeg

  • ANS-: It is not possible to change the PAN No.
  • ANS-: Please check all the three tabs on the top namely , Current , completed and Expired. If still not getting the required course, write to
  • ANS-: Please go to My Learning page and click on Completed tab. Your course name will be displayed there
  • ANS-: Go to My Learning-->Course Status and click on the link “Click here for Summary/Total Time Spent
  • ANS-: You have to complete 25 hours training and Self Assessment test also for renewal course. For Self Assessment test go to My learning-->View courses option. You will get Self Assessment test there. After completing the Self Assessment test, you will be able to download certificate.